In this video, you will learn about what a webhook is in WABB
In this guide, we'll walk you through the process of creating and testing your first flow in WhatsApp Bot Builder (WABB). A flow is a sequence of automated messages and actions that help you engage with customers, send information, collect data, and trigger follow-up actions—all automatically. Let’s get started!
What is a Flow?
A flow is a series of automated messages or actions that are triggered based on a user's interaction with your system. Flows are powerful because once set up, they run automatically, saving you time while ensuring consistent and personalized communication with your customers.
Steps to Create Your First Flow
Step 1: Access the Flow Builder
To get started, log in to your WABB account and navigate to the Flows section. Click on "Create New Flow" to begin building your first flow.
Step 2: Start with the Start Block
The Start Block is the foundation of your flow. Without it, your flow won’t run.
Step 3: Add a Content Block
Next, click the + icon and select a Content Block. This block will create your first message. Connect it to the Start Block by dragging a line between them.
Example Message:
"Hi, {first_name}, welcome to our service! How can we assist you today?"
The {first_name} variable will automatically insert the customer's name from WhatsApp, making your message more personalized.
Step 4: Add a Menu for Options
To make the conversation interactive, add a Menu Block. This allows you to give users a set of options to choose from, such as:
Option 1: Contact Support
Option 2: Learn More
Each option can be connected to a separate flow for further actions, depending on what the user selects.
Step 5: Customize the Menu
When setting up the Menu Block, you have two choices for how users will interact:
Buttons: These are clickable options that are more user-friendly and intuitive.
Text Options: Users can type their responses, making this option simpler but more manual.
Choose the option that best suits your flow’s purpose and the user experience you want to create.
Advanced Customizations
Once you’ve set up the basic flow, you can make it more dynamic by adding Conditions or Action Blocks. For example, you can:
Add Tags to segment users based on their choices.
Enroll users in Sequences for follow-up messaging or promotions.
These customizations help you tailor the flow to your specific needs and improve customer engagement.
Step 6: Test Your Flow
Once your flow is built, it's essential to test it before going live. Testing ensures that the flow functions correctly and that the user experience is seamless.
Follow the steps outlined in this article: [How to Test Your Flow on Wabb]
Creating a flow in WABB is a simple and powerful way to automate your communication with customers. By following these steps, you can quickly set up a basic flow and start engaging with your users automatically. Don't forget to test your flow to ensure it’s working smoothly!
Start building your first flow today, and enhance your customer interactions with WhatsApp Bot Builder!