Generates unavailability in WaitWell based on existing appointments in Outlook. Specific appointment data from Outlook is not imported into WaitWell, WaitWell simply shows the user as unavailable in its calendar and prevents customers from booking appointments during those blocks of time.

Creates appointments in Outlook based on existing appointments in WaitWell. Which appointment data carries over from WaitWell to Outlook varies depending on how the user has configured their integration, but often the Outlook appointment populates like so:
​
​Appointment Title
​WaitWell: <Customer Name>

​Appointment Notes
Location: <WaitWell Location at Which Customer Booked Their Appointment>
Queue: <Name of Queue Customer Booked in WaitWell>
Service Type: <Name of Service Type Customer Booked in WaitWell>
Name: <Name of Customer>
Email: <Customer's Email Address>
Phone: <Customer's Phone Number>

Log in to Microsoft Azure

Navigate to the App Registration page

Select "+ New Registration"

Name the application "WaitWell Appointments"

Under Supported Account Types, select "Accounts in this organization directory only (WaitWell only - single tenant)" then select "OK"

Select "API permissions" from the left-hand navigation

Select "+ Add a Permission"

Check off "Calendars.ReadWrite"

Ensure the permissions appear under the Microsoft Graph dropdown on the API permission page

Select "Certificates & secrets" from the left-hand navigation

Select the "Client secrets" tab

Select "+ New Client Secret"
​Note: Microsoft requires the secret to eventually expire, so choose the longest possible period (unless you have a reason to do otherwise) as when it is expires you will need to generate a new secret and update it within WaitWell.

Immediately copy the value secret key, as you will be pasting it into WaitWell in the next step.

Open WaitWell and navigate to Settings > Location Settings

Select "Integrations"

Select the "Configure" button next to the Microsoft Outlook icon.

Paste the client secret value you copied at the end of part one into the third field

Copy the "Application (Client) ID" and "Directory (Tenant) ID" from the Azure Application Overview page into the corresponding fields in WaitWell

Select Connect. If the fields were populated correctly, the following page will automatically load

Check-off "Enable free/busy checks when booking appointments for assigned staff"

Select "Save"

Navigate to ACCOUNT > PREFERENCES

Scroll to the "App Integrations" section at the bottom of the page

Select the "Connect" button next to "Outlook Integration"