Overview
The Preferences page allows staff to customize their WaitWell account and experience, as well as connect their online meeting and calendar platforms
Access Preferences Page
Select Accounts from the left-hand navigation.
Select Preferences from the popup menu that appears:
Profile Picture
Staff may upload a profile picture that is visible to customers when they are choosing who to book an appointment with. Note: An Admin may also create a public biography for staff that show next to the profile picture.
Theme
Staff may choose between dark mode and light mode.
Reset Password
Staff may reset their password via email. This button will not do anything if the organization is utilizing SSO.
Staff Notifications
Staff may opt in to receive notifications when specific events are triggered within WaitWell, of which there are several to select from. Staff may choose to receive each notification via the following three methods:
Push Notifications
Push notifications are toasts handled by the desktop operating system's notification interface. In Windows, they appear in the lower right corner of the screen. In MacOS, they appear in the upper right corner of the screen. Selecting a notification will open the WaitWell page relevant to the notification.
For push notifications to work, grant WaitWell permission in your browser and ensure a WaitWell tab is open in the desktop browser (the tab doesn't need to be active, just open).
SMS & Email Notifications
For SMS and email notifications to work, the staff's WaitWell account must have either an associated email address or phone number, respectively.
Reports
Staff may choose to have location summary reports emailed to them. Selecting the dropdown allows them to choose a cadence of daily, weekly, or monthly.
App Integrations
Staff may connect their Zoom, Google Calendar, or Microsoft Outlook accounts to WaitWell. For these to work, the organization must:
Have a WaitWell subscription that includes integration(s) with the appropriate platform and,
Have a designated WaitWell Admin (and likely an IT) configure and enable the integration(s)
Product Notifications
Staff may choose to have WaitWell new product update information emailed to them:
