Keywords

Keyword

Function

{{Name}}

Displays the customer's full first name.

{{FirstInitial}}

Displays the first initial of the customer's first name.

{{LastInitial}}

Displays the first initial of the customer's last name.

{{LastName}}

Displays the customer's last name.

{{ServiceType}}

Displays the name of the service type the customer selected.

{{ServiceTypeID}}

Displays the unique system ID assigned to the service type.

{{ServiceTypeDetails}}

Displays additional details or description associated with the selected service type. Note: This content can be found and updated in the Service Type Settings.

{{ServiceTypeWaiver}}

Displays waiver information associated with the selected service type.

{{MeetMethod}}

Displays the method by which the customer will be served (e.g., In-Person, Virtual, Phone).

{{QueueName}}

Displays the name of the queue the customer has joined.

{{ClientSiteLink}}

Inserts a direct link to the client-facing WaitWell portal for the location.

{{WebStatusLink}}

Inserts a link to the customer's web-based ticket status page.

{{QRCode}}

Inserts a QR code that can be scanned to access the customer's ticket or status page.

{{WaiverLink_1}}

Inserts a unique link to a Waiver/Form associated with the service. Each additional waiver created generates its own unique keyword that increments numerically (e.g., {{WaiverLink_2}}, {{WaiverLink_3}}).

{{LobbyTicketNumber}}

Displays the ticket number assigned to the customer in the lobby queue.

{{CustomField1}}

Displays the value entered in Custom Field 1 for the service or ticket.

{{CustomField2}}

Displays the value entered in Custom Field 2 for the service or ticket.

{{CustomField3}}

Displays the value entered in Custom Field 3 for the service or ticket.

{{CustomField4}}

Displays the value entered in Custom Field 4 for the service or ticket.

{{CustomField5}}

Displays the value entered in Custom Field 5 for the service or ticket.

{{CustomField6}}

Displays the value entered in Custom Field 6 for the service or ticket.

Keyword

Function

{{Location.Name}}

Displays the name of the service location.

{{Location.Address}}

Displays the street address of the service location.

{{Location.City}}

Displays the city of the service location.

{{Location.StateProvince}}

Displays the state or province of the service location.

{{Location.PostalZip}}

Displays the postal/ZIP code of the service location.

{{Location.Phone}}

Displays the phone number of the service location.

{{Location.Email}}

Displays the email address associated with the service location.

{{Location.Website}}

Displays the website URL of the service location.

{{Location.CustomKeyword}}

Displays a custom keyword value configured for the location. Note: This value can be edited within the Location Set Up page found in Location Settings.

{{Organization.Name}}

Displays the name of the organization associated with the location.

Keyword

Function

{{QueuePosition}}

Displays the customer's current position in the queue.

{{PositionOutside}}

Displays the customer's queue position as visible externally (e.g., on outdoor signage or two-stage waiting).

{{EstimatedWaitTime}}

Displays the estimated wait time for the customer in the queue.

{{EstimatedWaitTime_fr}}

Displays the estimated wait time in French.

{{Desk}}

Displays the name or number of the desk or station assigned to the customer.

{{DeskDescription}}

Displays the description of the desk or station where the customer will be served.

{{StaffFirstName}}

Displays the first name of the staff member serving or assigned to the customer.

{{RateUsLink}}

Inserts a link for the customer to rate or review their experience.

{{AgentName}}

Displays the name of the agent who served the customer.

{{AutoRemoveMinutes}}

Displays the number of minutes before a no-show customer is automatically removed from the queue.

{{OnlineMeetingUrl}}

Displays the URL for joining a virtual/online meeting associated with the ticket.

{{PhoneNumber}}

Displays the phone number on file for the customer's ticket.

{{TicketId}}

Displays the unique system-generated ID for the customer's ticket.

{{TicketNumber}}

Displays the human-readable ticket number assigned to the customer.

Keyword

Function

{{MaxPartySize}}

Displays the maximum party size allowed. Used only when 'Ask for Number in Party' is enabled.

{{ServiceTypeSelection}}

Displays the service type selection prompt or options. Used only when 'Choose Service Type' is enabled.

{{QueueSelection}}

Displays the queue selection prompt or options. Used only when multiple queues share the same SMS number and 'Choose Queue' is enabled.

{{NumberWaiting}}

Displays the current number of customers waiting in the queue. Used in Join Page Intro templates.

{{OpenTime}}

Displays the time the location or queue opens. Used in Join Page Intro templates.

{{ClosedTime}}

Displays the time the location or queue closes. Used in Join Page Intro templates.

{{ProgressBarPosition}}

Displays the customer's position as a visual progress bar. Used in the Client Position Progress template.

{{ProgressBarWaitTime}}

Displays the estimated wait time as a visual progress bar. Used in the Client Position Progress template.

{{TimeInStageMins}}

Displays the number of minutes the customer has been in their current stage. Used in the Stage Time Trigger template.

{{StageName}}

Displays the name of the current stage the customer is in. Used in the Stage Time Trigger template.

{{PaymentLink}}

Inserts a link for the customer to complete an online payment. Used in payment-related templates.

{{ProuctsLink}}

Inserts a link to purchasable products or services associated with the ticket. Used in purchase/payment templates.

{{DateTime}}

Displays the current date and time. Used in Kiosk and Print templates.

{{FieldsChangedInfo}}

Displays details about which ticket fields were changed. Used in the Field Changed notification template.

Keyword

Function

{{AppointmentDateTime}}

Displays the scheduled date and time of the appointment.

{{AppointmentDateTime_fr}}

Displays the scheduled date and time of the appointment in French.

{{StartTime}}

Displays the scheduled start time of the appointment.

{{EndTime}}

Displays the scheduled end time of the appointment.

{{DayOfWeek}}

Displays the day of the week for the scheduled appointment (e.g., Monday).

{{StaffName}}

Displays the full name of the staff member assigned to the appointment.

{{StaffFirstName}}

Displays the first name of the staff member assigned to the appointment.

{{StaffEmail}}

Displays the email address of the staff member assigned to the appointment.

{{OnlineMeetingUrl}}

Displays the URL for joining a virtual/online meeting associated with the appointment.

{{RateUsLink}}

Inserts a link for the customer to rate or review their appointment experience.

Keyword

Function

{{ManagerName}}

Displays the name of the manager who approved or denied the time off request.

{{TimeRange}}

Displays the date/time range affected by the schedule change or time off request.

{{MyTimeOffLink}}

Inserts a link for the staff member to view or manage their time off.

{{MyShiftsLink}}

Inserts a link for the staff member to view their updated shift schedule.

{{AddedShifts}}

Lists the shifts that were added in a schedule change notification.

{{DeletedShifts}}

Lists the shifts that were removed in a schedule change notification.

{{AddedAndDeletedShifts}}

Lists both added and removed shifts together in a schedule change notification.

Keyword

Function

{{StaffAppLink}}

Inserts a link to the WaitWell staff application for the notified staff member.

{{TicketsWaitingCount}}

Displays the number of tickets currently waiting in the queue. Used in the Staff People Waiting Notification template.

Keyword

Function

{{Card_id}}

Displays the unique ID of the visitor access card used during sign-in or sign-out.

{{CardName}}

Displays the name associated with the visitor access card.