Minimum Time Increment: Choose the interval the location's appointment and availability calendar is split into throughout the day. The smaller the interval, the more frequently customers may book appointment start times, so long as the availability has enough room for the service type duration.
For example, if a staff member has a one hour availability from 2:00pm - 3:00pm that allows customers to book a service type that has a 20 minute duration, and the minimum time increment is set to 10 minutes, the customer may book an appointment for that service type at 2:00pm, 2:10pm, 2:20pm, 2:30pm, and 2:40pm but not 2:50pm, as there is insufficient time in the availability to accommodate the service type duration.
Extend Availability Beyond Business Hours: By default, appointments may only be booked during location business hours, even if availability is created outside of those hours. You may choose to extend hours specifically for appointments here.
Appointment Reminders: Choose how many hours prior to an appointment start time customers receive the reminder communication template message. You may also enter value to send the message a second time if you wish.
Arrival Time: Enter the number of minutes prior to an appointment start time a ticket for the appointment is placed in the queue. When disabled, appointments will never place tickets in the queue (used for workflows which do not utilize the queue page and is generally not recommended).
Arrival Time (Non-SMS): Enter the number of minutes prior to an appointment start time a ticket for the appointment is placed in the queue for tickets that do not have an SMS phone number. This setting should almost always be left as the default "Same as above".
Check-In Time: If the location has the check-in request communication template enabled, customers to check in when they arrive for their appointment. Here, you may enter the maximum number of minutes prior to their appointment start time at which they may check-in.
Default Appointment Queue Priority: The priority of appointment tickets in the queue may be adjusted here. By default, and best for the majority of cases, the priority of appointments is set to 1, which means they will always take priority over walk-in tickets for service types with a set priority of "0". You may instead set this to "0" if you'd rather give appointment tickets and walk-in tickets equal priority. Please note ticket position and ticket priority are not the same thing. For more information on ticket priority, click here.
Default Appointment Calendar View: Choose whether the appointment and availability calendars initially show day view, or week view when staff open them.
Allow Time Blocking in Calendar View: When a staff member selects a time slot in the appointment calendar, an option to mark the slot as unavailable appears.
Allow Customers to Reschedule: Displays a Reschedule button on the customer status page that allows customers to reschedule their appointment.
Allow Customers to Select Staff Member: Customers have the option to choose which staff member with whom they'd like to book their appointment. They also have the option to choose "any available". For this to work, each staff member must have their own unique assigned availability.
Force Customers to Select Staff Member: Customers must choose which staff member with whom to book an appointment. For this to work, each staff member must have their own unique assigned availability.
Force Staff to Select Staff Member: Staff booking appointments on behalf of customers must choose which staff member with whom to book an appointment. For this to work, each staff member must have their own unique assigned availability.
Account for Party Size: If party size is enabled in workflow settings, each party member subtracts 1 availability quantity instead of 1 for the appointment.
