Ticket Display Options
Configure Ticket Title
Select the Configure Ticket Title button to choose what personal customer information displays on queue page tickets. Note that the queue page is internal only. None of these settings apply to customer sites, kiosks, or lobby displays.
Other Ticket Display Options
Choose to show or hide various information on queue page tickets which include:
Queue name
Service type
Additional service type
A change priority button
A move to stage two button
An assign to me button
A move to being served button
A done button
An add customer and print button
You may also choose to enable the following abilities:
Allow tickets to be reordered and moved using drag/drop
Display ticket wait time in current stage instead of total time it's been active.
Summon Timer
Show a countdown timer and start service button on tickets when they are moved to Being Served. When the customer arrives, agents select the start service button which stops the countdown timer. The summoning time is then deducted from the ticket's serve time.
You may specify how long the timer counts down for, as well as what action (if any) to take when the timer reaches 0.
Transfer Buttons Display
There are two ways agents may transfer tickets. The Complete & Transfer button closes the current ticket and creates a new ticket at the new location/queue/service type that carries over the wait time position in queue. The Transfer button keep the current ticket open and moves it to the new location/queue/service type. Which you choose depends is a matter of how you prefer your reporting to look.
This setting allows you to choose to show either of these buttons, or both.
Ticket Receipt Printing
Show a print icon at the top of the ticket window that allows a ticket number receipt to be printed on standard 2.25" till tape. You may also select the Configure button to customize what information is printed
Queue-Specific Ticket Numbering Transfer Retention
If queue-specific ticket numbering is enabled and a ticket transfers to a different queue, the ticket number is retained instead of regenerated (note the ticked ID is always retained, regardless of this setting)
Show Language Field on Ticket/Appointment Forms
Display current language and ability to update for future communications. You can also choose to show the language code or flag on tickets in the queue page.
Queue Page Custom Sort
If you have created at least one custom field, you may choose to sort tickets on the queue by one of those custom fields rather than the time tickets were created.
Custom Buttons
Select the configure button to create custom buttons with various functionality that appear at the top of the queue page when a ticket is being served.
