The Ticket Time Display setting allows you to choose what time value appears on the right side of each ticket while it is in a waiting stage.

There are three display options available:

• The total time the ticket has been waiting (default)

• The amount of time the ticket has been in the current waiting stage

• Estimated wait remaining

Note: The total time the ticket has been waiting is selected by default for all locations.

This setting is located in the Workflow section of your Location Settings:

1. Navigate to Settings in the left-hand navigation menu.

2. Under Workflow, select Queue Page.

3. Scroll down to the Ticket Time Display section.

Under the Ticket Time Display heading, you will see a dropdown selector with the following prompt:

"Choose what time value is displayed on the right side of the ticket when in waiting stages."

Select one of the three options from the dropdown:

• The total time the ticket has been waiting — Shows the cumulative time since the ticket was created. This is the default setting.

• The amount of time the ticket has been in the current waiting stage — Shows only the time since the ticket entered its current stage.

• Estimated wait remaining — Shows how much time is estimated to remain before the ticket is served, based on queue position and average serve times.

Note: The first option (total time the ticket has been waiting) is the default and will be pre-selected for all locations unless changed.

Once configured, the selected time value will appear on the right side of each ticket card in the queue while it is in a waiting stage. Below is an example with Estimated wait remaining selected — each ticket shows an "Est:" value based on its position in the queue.

Note: Estimated wait times are calculated based on queue position and historical average serve times. Locations with multiple queues will calculate estimates per-queue, so a ticket near the front of a shorter queue may show a lower estimated wait than one further back in a busier queue.