Note: A positive Stripe balance is required to process refunds.
For assistance with negative balances and account funding through Stripe, please refer to their documentation on fixing your negative balance and adding funds to your account before processing refunds.
From the ticket details
To refund tickets, select and process them individually through the following steps:
Open ticket details
Click the specific sale to view details
Select Refund
Enter refund amount and click Submit
Note: You can only refund paid tickets, not those "Ready for capture". Service fees are non-refundable.
