If your Invoices tab looks empty, or an invoice you expect isn't there, work through these checks in order. Archiving a client never hides their invoices, and if you can open the Invoices tab you're an admin, so your role isn't the reason either.
1. Check the right tab
Invoices has three tabs at the top, and each shows something different:
Unpaid: invoices that haven't been fully paid yet.
Paid: invoices that have been paid, newest first. Scroll down to see older ones.
Automated: your automated invoice schedules, not the invoices they create. The invoices they create appear under Unpaid or Paid.
An invoice moves from Unpaid to Paid as soon as it's paid, so a paid invoice won't be under Unpaid.
2. Clear your search
If you've typed in the search at the top of Invoices, only matching invoices show. Clear the search to see them all.
3. Check the invoice was created
An invoice only exists once it's been created. Appointments don't always create one:
No invoice: appointments set to No invoice never create one.
When booked: the invoice is created when the appointment is booked, or when you accept the client's request.
When started: the invoice is created when the walk or visit starts, not before.
Automated invoices: created on their schedule, so nothing appears until the first scheduled date.
By hand: created when you tap the ✓ to save it.
To see the invoices for one client, open them from Clients, tap ..., then Invoices.
4. Check your connection
Invoices load from the internet. With no signal, or a very slow connection, the list can show as empty until it loads. Try again with a better connection.
5. Check you're in the right account
Invoices belong to a company. If you're signed in with a different email, or you joined another company's team from an invite link, you're looking at a different company, with its own invoices. Check you're signed in with the email you normally use for your business.
Still missing?
If an invoice still isn't showing after these checks, contact us from Menu > Chat with us, and tell us the client's name and roughly when the invoice was created, so we can look into it.
Good to know
Team members don't have an Invoices tab at all. They can't see invoices or prices. See What can team members see and do?
Archived clients' invoices still show in Invoices. See How do I archive or restore a client?