Compliance with Stripe's Terms of Service regarding gift card values is essential to avoid immediate suspension of payouts and payments, with potential delays in restoration pending review. It is your responsibility as a business using Stripe to comply with Stripe's TOS.
Payouts and payments can be paused immediately, and the review process after fulfilling the correction to meet TOS does not result in immediate restoration of payments or payouts. Businesses must wait for the review to complete. The timeline for the completion of this process can vary and will result in paused payouts and/or payments for multiple days.
✋ Violating Stripes TOS will result in immediate suspension of payouts and/or payments without warning due to the serious breach of terms of service.
Do Not Sell Gift Cards Exceeding $2,000 or Where Clients Can Choose Their Amount
Per Stripe's Terms of Service, gift card values must be less than $2,000. Creating open-ended value gift cards, where clients can choose their desired value, is also prohibited because it can result in sales that exceed this threshold. Therefore, do not create gift cards where clients can choose the upper limit. Setting a gift card price that exceeds this threshold or allowing customers to choose the value will result in a pause in payouts or payments without warning.
Customer Can Choose The Gift Card Value is 🚫 Prohibited
Customer Can Choose The Gift Card Value With a Limit Less Than $2,000 is ✋ Not Recommended
Customer Chooses a Gift Card with a Fixed Price Less Than $2,000 is ✅ Recommended
✋ Restoring payments or payouts after correcting the violation isn't immediate. This review can take several days, extending the pause in payouts or payments.
Opt for a Fixed Price Gift Card
Keep in mind that Stripe may not test the upper limit value during account reviews. Opt for a fixed price gift card to avoid potential errors and specify an amount below $2,000. Even if payouts or payments are paused in error because Stripe did not check the upper limit, it may take days to restore them. Violations will result in immediate suspension of payouts or payments, lasting from a day to over a week. Even after resolving the issue, payouts may not resume immediately, so it's crucial to follow these guidelines diligently.
How to Change Gift Card Values to Comply with Stripe TOS
CBD Products Prohibited and Restricted Businesses
Stripe restrictions currently include any products with CBD or THC in them, such as CBD-containing oil or tincture, topical cannabis-based products, or services that include cannabis-based products. We are calling out this specific restriction because having cannabis products or services that use cannabis is not uncommon. Review the list of all prohibited and restricted business here: Prohibited and Restricted Businesses