With this article, we cover a number of situations that may come up when dealing with the intricacies of staff logins.
Password Reset Instructions for Staff
There are two ways a password reset can be sent to staff:
A password reset email can be set to a staff member directly from the staff member's tile within Walla.
A staff member can trigger a password reset email by selecting Forgot password? via your studio's manage.hellowalla.com page.
Send a Password Reset Email to A Staff Member
From the main navigation menu select Staff
On the top right corner of the staff member's tile choose the three dots
From the menu, select Reset Password
Have your staff member check their inbox for a password reset email and reset their password
Reset Your Password via manage.hellowalla.com
Via the page you use to login as a staff member, select I Forgot My Password
Enter your email on the Forgot Password? page
Select Reset Password
Check your email and reset your password using the link within the email
Why Can't I Log In to My Staff Profile?
If you are having trouble accessing your Staff Profile on Walla, check with your studio manager to confirm that the email you are using is the one associated with your account. Once you have confirmed that you have the correct corresponding email, please follow the steps below to reset your password:
Visit manage.hellowalla.com/yourstudioname
Select Log In to access your account details
Choose the Forgot your password? link
Enter the email address associated with your account
Complete the resulting password reset sent to the email from step #4.
How To Unlock Your Staff Login
Locked out of your staff account? The only way to unlock your account is by resetting your password. There is no other way to unlock a staff account. Note that when resetting your password, devices where previously stored/saved passwords are used for your Walla staff login must also be updated. If your staff login was reset and the staff new login is not working, then it is likely an outdated stored password or autofill is being used.
FAQ
Why does it say I am not associated with any business when I log in?
If a staff profile has the No Access permission level assign, upon login the staff member will see this message. If staff profiles are not assigned a Role, staff logins will not work. A logged in staff member must go to the staff profile, click Change Permissions, and check that a Role is assigned to profile.
If a client is attempting to log in to manage.hellowalla.com they will also encounter this message. Client logins only work on the widget and the Walla App. They can not be used to log in to manage.hellowalla.com/yourstudioname
Is there a separate Walla Business App?
There is not currently a separate app for studio owners and staff. Walla is already very mobile-friendly and can be managed with most browsers using most mobile devices.
Can I update my personal email on my staff profile?
Once a staff profile is created, the staff member's personal email address can only be updated by Walla Support.
Can I use my staff login to login to a widget, branded app, or the Walla App?
Staff members do not log in via the widgets or the Walla client app, and therefore a password reset for their staff login cannot be triggered via widgets.
Is there a way to set a password for a staff member?
There is not a way to set a password for a staff member. The password reset email is the only way to set up or change a staff member's password.
Do I have to create a separate client profile even if I am a staff member?
In Walla, there are separate login portals for staff and clients, which is why a staff member creates a separate client profile for themselves. Staff have the flexibility to utilize the same email and password for both their staff and client accounts. However, they manage their client account separately both within Walla and from the client experience.