At Wallabi, we prioritize the security of your data. We recognize and value the trust you place in us.

Our platform is designed with industry-leading standards to ensure your information remains protected, private, and under your control. Below, we outline how we safeguard your data and uphold our commitment to transparency.

Our Commitment to You

Your data is never sold, shared, or used for AI training.
We adhere to strict security best practices for data encryption, access controls, and compliance.
We partner with trusted industry leaders to power our infrastructure, ensuring reliability and accountability.

Data Privacy & Control

We believe your data belongs to you. Here’s how we protect it:

No AI Training or Third-Party Sharing:
Wallabi uses OpenAI’s API to deliver AI-powered insights. Per OpenAI’s policies, data sent through their API is never used to train or improve their models. Your data remains strictly confidential.
Responsible Telemetry:
We analyze user behavior responsibly, accessing data only as needed to enhance the product while prioritizing privacy and confidentiality. Your data, metadata, user-generated content, and personally identifiable information (PII) is never shared or sold.
Transparent Subprocessors:
We work with reputable providers like AWS, Vercel, and Fivetran for storage, hosting, and data integration. All partners comply with strict data protection standards. For more details on our subprocessors, please contact support@wallabi.ai or see our trusted partners below.

Our Trusted Partners

Wallabi relies on industry-leading providers to ensure security and performance:

Service	Purpose	Security Details
AWS (S3)	Encrypted data storage	AWS Security
MotherDuck	Encrypted data storage	MotherDuck Security
Neon	Encrypted data storage	Neon Security
OpenAI	AI models for insights	OpenAI Privacy
Vercel	Hosting & APIs	Vercel Security
Clerk	User authentication	Clerk Security
PostHog	Observability	PostHog Security
Honeycomb	Observability	Honeycomb Security
Inngest	Workflow orchestration	Inngest Security
Fivetran	Data integration	Fivetran Security

Data Retention and Deletion

You are in complete control of your customer data. When you delete a data source from within Wallabi, your data is automatically purged from our database. For more details on deleting data, see Access and Manage All Your Data.

We retain your user profile data and telemetry indefinitely, so you can return to Wallabi without losing all your work.

Need us to delete your user profile data or telemetry ASAP? Contact support@wallabi.ai.

Questions?

We’re here to help. Contact our team at support@wallabi.ai or review our Privacy Policy for details about our security practices, compliance, or data policies.

Your trust is our priority. Thank you for choosing Wallabi!