Skip to main content

Update your card or fix a failed payment

Change the card on file for your plan or ads, and what to do if a payment fails.

Written by Travis Thom

Card for your monthly plan

Go to Account > Billing to update the card used for your plan.

Card for an ad

You enter the card for each ad at checkout when you purchase it. You never need to add a card in your own Facebook Ads Manager, because Walled Garden runs the ad for you.

Paying for a client's ads (Agency Mode)

If you run ads for clients, add the client under Partner > Clients and send them the secure card link. They add their own card, and you pick it when you launch their ad. This keeps each client's ad spend on their own card.

Got a "payment was unsuccessful" email?

Your card was declined, often because it expired or was replaced. Update it under Account > Billing. If you don't see a Billing option, message us and we'll help.

Never send card numbers by chat or email. We'll never ask for them.

Did this answer your question?