A booking error means we couldn't publish your ad on Facebook. Most errors, including "Failed to request client page access", come from Page access, and you can fix them in a few minutes.
Step 1: Accept Walled Garden's access request
When you pick a Page, Walled Garden sends that Page an access request, and you need to accept it. Where you find it depends on who owns the Page. It's easiest on a computer, and you need to be logged into Facebook with the profile that has full control of the Page.
If your Page isn't in a Business Manager
On Facebook, switch into your Business Page and open Settings.
Scroll down to Page setup and click Page access.
Find the request from Walled Garden and accept it.
If your Page is owned by a Business Manager or Business Portfolio
Go to business.facebook.com.
Click the Requests tab.
Click Needs review.
Accept the request from Walled Garden.
Pages in a Business Manager or Business Portfolio work fine; you don't need a new Page. If you run ads for a client, the client (or whoever has full control of their Page) needs to accept the request.
Step 2: Log out of Walled Garden and log back in
Walled Garden only picks up the new access once your Facebook connection is refreshed, so the ad will keep failing until you do this.
Log out of Walled Garden completely.
Log back in with Facebook, using the profile that has full control of the Page.
On the Facebook screens, make sure the Page you just gave access to is selected. If Facebook shows Reconnect or Continue as, click Edit previous settings to see your Pages, then select the Page or choose Opt in to all current and future Pages. If the Page is owned by a Business Portfolio, also select that business on the Businesses screen.
Click Save to finish.
Step 3: Run the ad again
Open the ad in Reports, click Duplicate, and purchase it again. Ads that failed to book are refunded.
Can't find the request?
If it isn't under Page access or under Requests > Needs review, message us with the email you log in with, your Facebook Page name and the ad name. We'll resend the request.
"We encountered an error processing your ad"
This usually comes from Facebook. Open the ad in Reports, click Duplicate, and purchase it again.
"Terms of Service not accepted"
Accept Facebook's lead ads terms for your Page at facebook.com/ads/leadgen/tos, then try again.
Still stuck?
Message us with the ad name, the exact error text, and a screenshot. We'll check the ad and retry the booking for you. If we can't get an ad booked, it's refunded.