There are several reasons why a Business Page may be missing when you are attempting to select which business page you want to run your ad from. Please confirm the following:
Correct Profile?
Is the Facebook Account you logged into Walled Garden associated with the Business Page? Your Facebook Account must be associated with the page you are looking for.
Accepted All Permissions?
Did you accept all permissions when logging in to Walled Garden using Facebook? This is required. To re-accept all permissions, complete the following steps:
Log out of Walled Garden.
Log back into Walled Garden, and check your Facebook permission settings before reconnecting by clicking on "Edit Previous Settings."
Confirm "Opt in to all current and future Businesses" is selected.
Then click "Continue", "Save", then "Got it".
Check for the Business Page in Walled Garden.
Proper Page Access?
Have you been granted proper access to the Business Page you are attempting to locate? Specific access must be granted in order for a Business Page to appear in your Business Page list.
To add a new page to your Walled Garden dashboard, you must have Page Access to that Business Page inside of Facebook. Please ask the owner of the Business Page to grant your connected Facebook profile Page Access to the Business Page.
It's important to distinguish whether the Business Page is a Standard Page or is owned by a Business Manager in order to grant proper access. To differentiate, please check the Business Page's Page Access profiles. If a Business Portfolio Access is displayed, the page is owned by a Business Manager.
Standard Page
To grant Page Access:
Log in to Facebook
Click on Pages and select the desired Business Page.
Click Manage beneath the profile cover image.
Click Page Access in left bar menu.
Click "Add New" in "People with Facebook Access"
Type the name of the profile to be added.
Toggle full control access.
Click on "Give Access"
Strongly Recommended: all parties with "Full Control of Everything" should have 2-factor authentication turned on for their Facebook Profile AND an active third-party authenticator app, such as Google Authenticator, for the highest profile security. Walled Garden is not responsible for any Facebook profile or business manager hack that occurs as the result of granting permission access to any party.
Page Owned By A Business Manager
To grant page access:
Log in to Facebook
Click on Pages and select the desired Business Page.
Click on the 9 dots icon in the upper right corner.
Scroll to and click on "Ad Manager"
Click on "All Tools" in left menu bar.
Click on "Business Settings"
Click on "Invite People"
Enter the email address.
Toggle "Full Control of Everything", then click "Next"
Select Assets: select the applicable page
Assign Permissions: scroll to and toggle "Full Control of Everything"
Click "Invite"
Strongly Recommended: all parties with "Full Control of Everything" should have 2-factor authentication turned on for their Facebook Profile AND an active third-party authenticator app, such as Google Authenticator, for the highest profile security. Walled Garden is not responsible for any Facebook profile or business manager hack that occurs as the result of granting permission access to any party.
If you are still experiencing connectivity issues after troubleshooting the above options, please reach out! We are happy to assist.