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🚦Before You Start

Full list of eligibility and equipment requirements for becoming a washr with hampr.

🧭 Getting Started

Everything you need to get started as a washr — from downloading the app and setting up your profile to gathering supplies and learning the hampr way.

📦 Picking Up and Delivering Orders

How to pick up and deliver a hampr laundry order.

🧺 Processing Orders

Step-by-step guidance for washing, drying, folding, hanging, packing, and returning member laundry — all the essentials for doing every order the hampr way. Includes instructions for following preferences, using proper folding techniques, handling hanging requests, and scanning bags at drop-off.

💸 Earnings & Pay

When and how washrs get paid, what’s included in their earnings, and how fees, tips, and bonuses work.

🛠️ Troubleshooting

What to do when things don’t go as planned — including missed scans, bad weather, restricted items, stains, and items found in pockets.

📏 Policies & Standards

Official service policies that outline expectations for communication, timing, safety, and quality. Includes rules for order releases, rejections, and account standing.

Washr Resources

Links to folding tutorials, training videos, and ways to get help.

🧳 Commercial Orders

How to handle commercial laundry clients, including stain treatment, bag requirements, communication standards, and what to do when something goes off plan.