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🛠️ Troubleshooting

What to do when things don’t go as planned — including missed scans, bad weather, restricted items, stains, and items found in pockets.

What if I forget to scan a bag at drop-off?
What should I do if there’s bad weather during pickup or delivery?
What if I find restricted items or notice heavy stains?
What if I find something in a member’s pockets?
What counts as a violation, and what are the consequences?