Because hampr is a contactless service, clear, respectful communication is essential — especially when something doesn’t go as planned.
Washrs are expected to:
Follow all pickup and delivery windows
Honor member preferences (detergent, folding, hanging)
Ensure laundry is clean, dry, and odor-free
Communicate clearly and professionally if you’re running late or have trouble with a pickup
Avoid messaging members early in the morning or late at night, unless it’s urgent
🗣️ You may communicate directly with members when needed. However, if you are:
Changing the pickup or delivery time, or
Adjusting the number of loads to be processed
You must also notify Support so it can be documented in the system.
🚪 If an order isn’t ready when you arrive, a gentle knock or doorbell ring is needed before contacting Support.
📌 If a service concern is reported, your account may be paused for review. Support will follow up and monitor your next few orders.