Because hampr is a contactless service, clear, respectful communication is essential â especially when something doesnât go as planned.
Washrs are expected to:
Follow all pickup and delivery windows
Honor member preferences (detergent, folding, hanging)
Ensure laundry is clean, dry, and odor-free
Communicate clearly and professionally if youâre running late or have trouble with a pickup
Avoid messaging members early in the morning or late at night, unless itâs urgent
đŁď¸ You may communicate directly with members when needed. However, if you are:
Changing the pickup or delivery time, or
Adjusting the number of loads to be processed
You must also notify Support so it can be documented in the system.
đŞ If an order isnât ready when you arrive, a gentle knock or doorbell ring is needed before contacting Support.
đ If a service concern is reported, your account may be paused for review. Support will follow up and monitor your next few orders.