A violation happens when a washr doesn’t follow key service expectations — like pickup timing, laundry quality, or proper communication.
Violations are grouped into minor and major categories:
🔸 Minor Violations include:
Wet or damp laundry returns
Dropping off outside the delivery window without informing the member or Support
Ignoring member preferences
Not folding laundry the “hampr way”
Mixing laundry between members
Returning laundry with strong odors (not caused by the member)
🔴 Major Violations include:
Laundry smelling of smoke or marijuana
No-shows (claiming but not picking up an order)
Releasing too many orders without a valid emergency
Delivering to the wrong address or losing a member’s items
Returning laundry unwashed or half-finished
Returning orders more than an hour late
📌 If a violation is reported:
Your account may be paused for review
Support will follow up and monitor future orders
Repeat or serious issues can lead to account deactivation