Some do's and don'ts prior to your departure and whilst on trip
We’re all about making your trip unforgettable—carving up the pistes, dancing until dawn, and creating memories that last. To keep the good times rolling, there are a few essential safety guidelines to follow. These will help ensure that you, your fellow passengers, and everyone else on holiday stay happy, healthy, and safe throughout your trip.
Travel Insurance
Winter sports travel insurance is essential for any ski or snowboard holiday due to the increased risks and high costs associated with mountain environments. Specialised medical coverage is particularly important, as the likelihood of injury, such as broken limbs or ligament tears, is significantly higher while skiing or snowboarding.
Medical treatment in these cases can be extremely expensive. Mountain rescues alone can cost thousands, and subsequent treatment in private hospitals abroad can be complex and costly.
For some of our packages, travel insurance options are available. You can find more information on your online booking, or through our insurance FAQ here.
If travel insurance is not included in your NUCO package, please ensure you arrange adequate coverage before your trip.
EHIC and GHIC
When you travel to an EU country you should have either:
a European Health Insurance Card (EHIC)
a UK Global Health Insurance Card (GHIC)
Your EHIC will remain valid until its expiry date, once expired the GHIC will take over.
An EHIC or GHIC is not a replacement for travel insurance, we strongly recommend you have both a health insurance card and travel insurance, as there are limitations to the EHIC/GHIC.
When travelling in the EU and beyond, it is important you check that your travel insurance covers your current circumstances, including any medical conditions, as well as the activities you plan to do on you holiday. If you have an annual policy, make sure you check the Terms and Conditions and contact your insurance provider if you’re not sure.
Safety & Conduct Guidelines
We have put together some important rules and guidance to help keep you safe during your trip. Please read them carefully and follow them at all times.
Drink Responsibly
Look after each other.
Never walk home alone.
Always go out with a fully charged phone.
Set up a WhatsApp group for your room to help safeguard keys.
Never leave your drink unattended.
Alcohol affects you more quickly at altitude and can reduce awareness of danger and cold.
Make sure you know your route back to your apartment before going out.
Around the Resort
Wear suitable clothing and footwear at all times, including jackets/coats for evening activities—not just on the slopes.
Always let your friends know where you are going.
Smoking is prohibited in outdoor public spaces in French ski resorts, including slopes, lift queues, and chairlifts. Fines apply if authorities catch you.
It is illegal to make noise after 10 pm in public areas—not just inside your accommodation.
Drinking in the streets is illegal.
Respect NUCO reps and our welfare team—if asked to do something or be quiet, it is for your safety.
Ski responsibly
Check the weather in the morning
Wear a helmet and wrist protectors (if applicable)
Wear sunglasses or goggles
Wear sunscreen even in cloudy conditions
Always ski on designated open slopes only
Tell others where you are going if skiing alone
Always ski/snowboard with some cash or a debit/credit card; you never know when you'll need some emergency money.
Always take your phone, a charge bar, some ID, and your insurance details with you; you'll need them if you have an accident.
Be prepared, be correctly equipped, and always be insured.
If someone has an accident on the slopes you can alert Piste Security at the top or bottom of any chair lift.
Never ski off-piste on your own
Never ski out of the ski area without a guide
Never adjust your equipment rental yourselves - always return to the shop for adjustments
Don't swap skis with your friends
Follow the ski code
The 10 FIS Rules of the Slope:
Respect Others: Don't endanger or prejudice other skiers/boarders.
Control Speed: Adapt speed to conditions, ability, and traffic.
Choose Route: The skier ahead has priority; choose paths to avoid them.
Overtake Safely: Leave ample space when passing.
Entering/Starting: Look uphill and downhill before merging or starting.
Stopping: Stop at the edge, not in narrow spots or blind areas; move clear after a fall.
Climbing/Walking: Keep to the side of the piste.
Respect Signs: Obey all trail markings and signs.
Assistance: Help at accidents.
Identification: Exchange names/addresses if involved in or witness an accident.
Behaviour
You’re not alone in resort; please show respect for residents and other people trying to enjoy their holiday.
During your holiday should your behaviour be deemed unacceptable by either the NUCO team or our suppliers, we reserve the right to action our warning procedure which can include, verbal and written warnings, fines, requirement of an additional deposit and holiday termination.