A damage deposit of around £75 or €100 per person (amount dependent on resort and accommodation supplier) is payable as part of your holiday cost. If you have to pay NUCO a damage deposit this cost will be detailed at the time of booking and on your booking confirmation.
If paid to NUCO, your damage deposit along with that of the other members of your group is pooled together to form a larger “Communal Deposit” and this is held by NUCO Travel to cover the cost of any additional charges levied against you, your group as a whole, or any other member of your group while on holiday.
A few examples of what these charges may be are:
Cleaning of apartment
Replacing lost keys/ locks
Rubbish removal from any part of your accommodation including communal areas such as reception, corridors, lifts, stairwells, the surrounding land, and outside rubbish disposal and recycling points.
Additional security costs as a result of anti-social behaviour.
This damage deposit is refundable and we will aim to make your damage deposit refund available for you to claim within 14 days (2 weeks) of your return. Please note - during extremely busy times in season, or towards the end of season, it is not always possible to provide a refund within the 14 days of your return. We endeavour to refund passengers as quickly as possible.
Where our suppliers are unable to confirm the cost of damage caused by you or your party within 7 days of your departure from resort this will, in turn, cause a delay in our ability to process your refund within the 14 day target, but if this is the case we will try to update all affected passengers and get this back to you as soon as we possibly can.