If you have received a charge on your booking this will be detailed on the email titled 'Damage Deposit Refund'.
Any room charge that has been applied will have been split between all passengers allocated to your room or apartment. An apartment charge comes from the agency and residence directly, these are not charges that NUCO has given. We receive an invoice directly from the agencies and apply them to the relevant apartments.
Most of the time the charges applied are valid and unfortunately can be quite expensive, although we do understand that errors can occur.
If you would like NUCO to contest a charge on your behalf please complete the form below, please note that we only require one passenger per room or apartment to complete this form; you will be required to complete one form per individual charge you wish to contest.
Steps to Challenge a Damage Deposit Charge
Gather Evidence: Take clear, detailed photos or collect other documentation that disproves the charge. Ensure the evidence highlights any discrepancies.
File Format: Submit the evidence in image formats like JPEG or PNG instead of PDFs, as these are more universally accepted.
Complete the Contest Form: Locate the contest form linked below, completing one form per charge. Only one submission per room or apartment is required for each charge.
Attach Supporting Evidence: Upload your photos and other documentation, ensuring they include visible timestamps or date information where applicable.
We are not always able to successfully contest charges but we will do our utmost to help. Providing clear and detailed evidence, such as photos with timestamps and complete documentation, increases the likelihood of a successful contestation.