Mails getting stuck in the sync folders in Outlook
If you have e-mails in your sync folder that haven't been synchronized to webCRM, you should first check whether they have been tagged with Sync labels:
If that is the case, you need to remove both tags (the green and the blue), and then wait until the next synchronization - usually 30-45 minutes.
If this doesn't help, the folders needs to be deleted completely and then the email needs to be replaced in the sync folder, once they appear in Outlook again. That will happen during the next synchronization.
The error can appear also if you have renamed the folders in Outlook - then the synchronization won't work. If you want your sync folders to be called something else in Outlook, you can read our guide on how to do that:
If the folders doen't appear in Outlook, it may be because you no longer have a connection between Outlook and webCRM. You can read here how to reconnect:
Email is synchronized but can't be found in webCRM
If you have an email that has been synchronized from Outlook but doesn't seem to be in webCRM, it may lay under the Inbound emails section, waiting to be placed in the system.
Often the reason for this is that the email adress doesn't exist in webCRM - or didn't when the synchronization was made. It is not possible to enter the email in the system after the sync - this needs to be done before synchronizing emails from Outlook to webCRM. Therefore you will have to place the e-mail manually on the right person and organisation.
It could also be, that you accidentally dragged an email from the inbox to the Sent webCRM sync folder or vice versa. In this case the email cannot be placed correctly, because the logic is reversed, and the email would in this case go back to the inbox, where it originally came from.