Spiio Soil Sensor is Offline
If your Spiio™ Soil Sensor appears offline, it may simply be reconnecting to the cellular network. While the sensor is offline, it will continue collecting data and upload it once the connection is restored.
If your sensor remains offline and does not update the data, follow the steps below:
1. Verify the Installation
Before troubleshooting, make sure:
The sensor is installed correctly.
The green magnet strip has been removed.
The installation location has adequate cellular coverage.
If you're installing the sensor for the first time or have moved it to a new location, we recommend performing a Location Quality Test before reinstalling the sensor.
2. Check the Indicator Light
Observe the LED light on the end of the sensor.
White blinking: The sensor is attempting to establish a cellular connection.
Green blinking: The sensor has successfully connected to the cellular network.
Red or magenta blinking: The sensor was unable to establish a cellular connection.
For more information about the sensor's indicator lights, see Installation: Sensor Connection Blinks.
3. Reset the Sensor
If the sensor remains offline, remove it from the ground and perform a sensor reset.
For complete reset instructions, see How to Reset Spiio™ Soil Sensors.
4. Still Offline?
If your sensor remains offline after verifying the installation, checking the indicator lights, and performing a reset, please contact our Support team.
To help us troubleshoot more quickly, include:
Your sensor serial number.
A description of the issue.
The LED light color or blinking pattern (if visible).
A photo of the installation, if applicable.
How to Access Support in the App:
Open the GreenCast Connect app.
Go to Settings.
Select Customer Service.
From there, you can browse the Help Center or start a chat with our support team.
Contact Our Support Team:
Live Chat:
For the fastest response, chat with our support team directly from the GreenCast Connect app.
To start a chat:
Go to Settings.
Select Customer Service.
Tap Ask a Question.
Note: This will open our AI Assistant. If it can't resolve your issue, simply ask to speak to the support team, and your conversation will be passed to our team for assistance.
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