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How do I find my Spiio Soil Sensor ID?

Details how to locate the Sensor ID number that allows for technical support and matching the code with the physical location in the field.

Your Sensor ID (also called a serial number) can be found in three places: physically on the sensor itself, in the GreenCast Connect mobile app, or on the desktop web portal at app.greencastconnect.com. It is not listed on the greencastconnect.com marketing website.

Knowing your Sensor ID is helpful when contacting support or re-installing a sensor that has been removed (for example, during aerification).

Physical Sensor ID

The sensor ID is printed directly under the QR code on the sensor itself. It is the long number string visible on the label.

GreenCast Connect Desktop

You can find your Sensor ID on the web portal at app.greencastconnect.com

From the Homepage using the interactive sensor map:

  1. Locate your sensor on the interactive map.

  2. Click the sensor marker to open the sensor information card.

  3. Click the black sensor information card to open the sensor details window.

  4. The Sensor ID is displayed at the bottom of the sensor details window, below the chart.

GreenCast Connect Mobile App

  1. Tap the Sensors tab at the bottom of the screen.

  2. Select the area, then the sensor.

  3. Tap the pencil (edit) icon → Edit Details.

  4. The Sensor ID appears below the sensor name.

Need Help?

Self-Service Support: Help Center, Live Chat & Instagram

You can access help and support directly from within the GreenCast Connect app.

How to Access Support in the App:

  1. Open the GreenCast Connect app.

  2. Go to Settings.

  3. Select Customer Service.

From there, you can browse the Help Center or start a chat with our support team.

Help Center:

Our Help Center includes step-by-step guides, troubleshooting articles, and frequently asked questions to help you quickly resolve common issues on your own.

Help Center: https://intercom.help/greencast-connect/en

Contact Our Support Team:

If you require further assistance, our support team is available during the following hours:

Live Chat:

You can chat with our support team directly from the GreenCast Connect app.

To start a chat:

  1. Go to Settings.

  2. Select Customer Service.

  3. Tap Ask a Question.

Follow Us on Instagram:

Stay up to date with product updates, tips, feature highlights, and GreenCast Connect news by following us on Instagram.

Instagram: @greencastconnect
​https://www.instagram.com/greencastconnect

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