If your Google Authenticator is accessible and working correctly, you can reset it by following the steps below. We will guide you through the process separately for both Web and App. Follow these steps to reset your Google Authenticator for Webot.
App operation step
Step 1: Open the Webot app and click [Home] - [Avatar Icon] - [Security] - [Multi-factor authentication].
Step 2: Click [Google Authenticator] - [Reset Google Authenticator], then select [I have current 2FA] to access the reset page.
Step 3: After reading the prompt, click [OK], enter the Google verification code, and finally click [Confirm] to complete the reset process.
Web operation step
Step 1: Log in to your Webot account, click [Avatar Icon] - [Account Settings] - [Unbind] to enter the Google Authenticator reset page.
Step 2: Enter the Google verification code, and finally click [Submit] to complete the reset process.
FAQ
Q: Why can't I withdraw assets after resetting Google Authenticator?
A: For risk control reasons, the system will prohibit asset withdrawals for 24 hours after the Google Authenticator reset has occurred on your account to ensure the safety of your account assets.
Q: I see "Operation is not allowed after high risk behavior" when I try to withdraw. What does this mean?
A: This message means a temporary withdrawal hold is still active on your account. A recent security change — such as resetting Google Authenticator, unbinding your email or phone number, or resetting your password — starts this hold automatically.
The hold lifts on its own. It lasts 24 hours if you made the change yourself in your account security settings, or 72 hours if we processed the change for you through the self-service reset page or a request form. No action is needed — please try your withdrawal again once the time has passed.
Q: The system is prompting 'invalid verification code.' How can I resolve this?
A: Please refer to the 2FA Code Error article for troubleshooting.
Please get in touch with Webot Support if you have any other questions.