Webot offers 2-Factor Authentication(2FA), also known as 2-step verification or multifactor authentication, as an added security layer in addition to your username and password.
With 2-Factor Authentication enabled on your account, you'll need to provide a unique verification code sent to your phone in addition to your username and password.
Some events that can trigger 2-Factor Authentication
Sign-in attempt from an unrecognized device
Sign-in attempt from an unrecognized IP address
Sending crypto out of your Webot account
Learn about the various types of 2-step verification.
Troubleshooting 2-Factor Authentication Issues:
SMS Verification
If you're using an authenticator app (like Google or Duo), you won't get SMS codes sent to your phone. Please use your authenticator app for codes instead
Due to issues with the SMS network itself, codes may not get delivered to everyone. You may want to instead use an authenticator app to complete this step, since they don't require internet connectivity or SMS coverage
Your SMS inbox may be full. Try deleting some messages from your inbox and requesting another code
After several requests to resend the SMS code, our system may temporarily stop sending them as a security measure. After 24 hours, we'll resume sending codes via SMS. If you've already waited 24 hours and still aren't receiving the codes, check with your phone carrier to see if they're blocking our SMS messages
I lost my phone number
If you have lost access to your Phone Number, please fill in the following link to request to unbind your Phone Number(SMS) verification: https://forms.gle/2ynPFuTAjTNsocfCA
We will review and process your application for you within three business days after you submit it. We will inform you of the final result by email.
*Note: Withdrawal will be restricted for 72h after the email is successfully unbound.
Email Verification
Please check this link to troubleshoot Email verification issues
I lost access to my Email
If you have lost access to your Email, please fill in the following link to request to unbind your Email verification:
We will review and process your application for you within three business days after you submit it. We will inform you of the final result by email.
*Note: Withdrawal will be restricted for 72h after the email is successfully unbound.
Google Authenticator (TOTP)
My code isn't working
Please check this article on how to troubleshoot your Google Authenticator codes:
How to solve "Wrong verification code" with Google Authenticator
I lost access to my old mobile device
Please check this article on how to reset your Google Authenticator:
How to reset Google Authenticator?