There may be times when you don't receive an email that you're expecting from Webot. It might be an automated email (e.g., password reset, device confirmation, ID verification, etc.), or in some cases, it could be an email from Webot Support.
When our support team investigates these cases, they find that the email has in fact been sent from our system. If you haven't received the email that you're expecting, here are some things to try:
Check your spam and trash folders. Some email providers automatically filter our automated messages as spam. A quick Google search for "how to check my spam settings" should show you how to change these settings. Add your specific email provider (Gmail, Yahoo, Outlook, etc.) to your search.
Review all your folders, filters, and labels (e.g., Gmail's Social and Promotional labels/tabs); sometimes, a filter will move the email out of the inbox.
Search for "@webot.com" in your email provider's search function, which should locate all emails from us, even if they've been directed to other folders. Our emails come from service@webot.com, no-reply@webot.com, and product@webot.com.
Add @webot.com to your contacts list.
If your email settings have a Safe Senders list (different from your contacts list), add @webot.com. For step-by-step instructions on Gmail and Outlook, see How to Whitelist Webot Email.
Check whether your email inbox is full, as reaching the limit could prevent you from sending or receiving emails. Delete some old emails to free up space for new ones.
Contact your email provider to find out what's happening to incoming emails from @webot.com. There may be an issue that needs to be sorted out with the provider.
Note: If you're using an email program like Microsoft Outlook or Mozilla Thunderbird, you might need to log into your email account from a browser on your computer to change the email settings.
Still not receiving emails?
If you are specifically not receiving a verification code, see Can’t Receive Email Verification Code — verification codes have their own time limits and delivery issues.
For anything else, please contact Webot Support.