If you cannot receive the email verification code, please check whether the following conditions exist:
1. Using the wrong website/app:
Solution: Please check the URL in your web browser to ensure you are using the correct website, Webot, instead of Pionex.US. If you are using the app, please make sure you have downloaded the correct Webot app.
2. Check the spam folder of your email.
Solution: If your email service provider sends Webot emails into your spam folder, you can mark them as “safe” by whitelisting Webot email addresses. You can refer to How to Whitelist Webot Emails to set it up. Addresses to whitelist: service@webot.com
3. Your mailbox is full.
Solution: Delete some emails and try again. Alternatively, you may subscribe to a storage plan with your email provider to expand the storage capacity.
4. The operation frequency is too fast, making the previous email verification code invalid.
Solution: Please note that the Email verification code is valid for 8 minutes. We suggest you reduce the frequency of requests and do not repeatedly click the "Resend" button. Wait until you receive the Email verification code or until 8 minutes have passed before requesting a new code by clicking the "Resend" button.
5. Using Apple’s “Hide My Email” feature.
If you signed up for Webot via "Sign in with Apple" and selected "Hide My Email," Apple generates a random private address (e.g., random-string@privaterelay.appleid.com). Webot emails are forwarded to your primary Apple ID email, but this forwarding may sometimes be disabled.
Solution: Please visit the Apple ID Management page and sign in. Go to "Sign in with Apple" -> "Webot" -> "Manage settings" and ensure "Turn on forwarding" is switched ON.
6. Use Webmail for Settings:
If using a mail app, log in via a browser to check advanced filters.
7. Contact Provider:
If all fails, check with your provider if they are blocking our domain.
If the problem persists after trying the steps above, please contact Webot Support for further assistance.