If you need to delete your account, please open your app and log in to your account, then follow the steps below.
Step 1: Please click the "Avatar" on the Home page - [Profile] - [Delete account].
Step 2: Please review the account deletion notes and risk warnings carefully. To proceed, click [Confirmation] and then [Next Step].
Step 3: If there are still assets in your account or any active bots that have not been closed, the system will prompt you to take the necessary actions.
Step 4: Once you have met the account closure requirements, you will need to click the confirmation button in Step 2 again.
After that, you will be prompted to complete security verification (email, phone number, or Google Authenticator). Upon successful verification, your account will be considered successfully deleted.
FAQ
Q: What does "Unique ID" refer to?
A: The "Unique ID" is the official identification number found on the document you provided during the identity verification process. This typically includes your:
State ID number
Passport number
Driver’s License number
Q: What should I do if my document number has changed due to renewal or moving to a new state?
A: If your ID number has changed (e.g., you received a new license after it expired or moved to a different state), please notify Webot Support for assistance.
Q: If I delete my account, can I sign up again immediately?
A: No. If you have deleted your account and change your mind, there is a 30-day waiting period. You will be able to create a new account once 30 days have passed from the official date of your account deletion.
Q: I cannot log in to my account. Can Webot assist me in deleting it?
A: For security reasons, account deletion must be performed by the account owner personally. If you are having trouble logging in, please contact Webot Support. We will help you regain access so that you can manage or delete your account securely.