Cryptocurrency transactions are typically processed automatically. However, if your funds have not been credited to your account within a reasonable timeframe, this is often attributable to one of several technical issues. This guide is designed to assist you in troubleshooting the status of your deposit.
1. Insufficient Network Confirmations
Every blockchain transaction requires a specific number of "confirmations" from nodes before it is credited to your account.
Please check the status of your Transaction ID (TXID) on a blockchain explorer (e.g., Etherscan for ETH, Blockchain.com for BTC). If the required number of confirmations hasn't been reached, you simply need to wait.
2. Network Congestion
High traffic on the blockchain can lead to significant delays in processing transactions. If the network is congested, even a transaction with a high fee may take longer than usual to be confirmed.
3. Missing Tag or Memo (Mandatory for some tokens)
For certain cryptocurrencies like XRP, XLM, or ATOM, a Tag/Memo is required in addition to the deposit address.
If you forget to enter the Tag/Memo for your Webot account during a deposit, please contact Webot Support for assistance.
Please note: If you forgot to include the Memo or entered an incorrect one, the system will not be able to identify your deposit automatically.
4. Minimum Deposit Amount Not Met
Many platforms have a minimum deposit threshold. If the amount sent is lower than the required minimum, the transaction will not be credited to your balance and, in many cases, cannot be recovered.
Please check the minimum deposit amount for each token on the deposit page or by clicking here.
5. Incorrect Network Selection
Ensure the network used for withdrawal (e.g., ERC-20, BEP-20, TRC-20) matches the deposit network selected on our platform. Depositing via an unsupported or mismatched network may result in a permanent loss of funds.
If you confirm that you made a deposit using an incorrect or unsupported network, please contact Webot Support for assistance.
6. Smart Contract Deposits
A smart contract deposit occurs when funds are transferred via a contract execution (common in DeFi or Bridge transactions) rather than a standard wallet transfer.
Currently, Webot does not support the automatic crediting of smart contract-based deposits. If your deposit triggered a smart contract, please contact Webot Support with your TXID for manual verification and assistance.
7. Processing Status of the Sending Platform
Before a transaction can reach our platform, it must first be processed and successfully sent to the blockchain by the platform you are withdrawing from.
If your withdrawal status shows as "Processing" or "Pending" on the other exchange, it means the funds have not yet been released to the network. Please contact the originating platform to ensure the withdrawal has been completed.
Please get in touch with Webot Support if you have any other questions.