Unfortunately, we do not reimburse gift cards, as stated in our General Terms and Conditions.
However, an exception exists for physical gift cards. If you purchased a physical gift card but opted to use a free digital gift card provided by Wecandoo instead, you may be eligible for a refund, provided the physical card was not delivered and the refund request is made after verifying the issue.
However, your gift card can be used as a gift card of the same value valid throughout the site. Here's how to do it:
Your gift card will then work like a kitty: if you choose a cheaper workshop, you'll be left with the difference to use on a future purchase; if you choose a more expensive workshop, you'll have to top it up. This workshop can be purchased for yourself or as a gift 🎁
Additionally, if your gift card has expired, you may be able to reactivate it with a new code valid for a limited time. The reactivated card functions like a balance: if the workshop is less expensive than the card's value, the remaining amount will stay available for future use; if it is more expensive, you will need to pay the difference at checkout.
You'll need to apply the corresponding code in the insert provided, bottom left, at checkout.
In addition, you should know that the end of validity of a gift card concerns the date on which you make the reservation. In other words, there's no problem booking a workshop that will be held after the expiration date as long as you place the order before! 😊
In exceptional cases, expired gift cards can be reissued with a new code that has a limited validity. To activate the reissued card, simply apply the new code during checkout. Please contact Wecandoo support to initiate this process, as the option may vary.
Please note: gift cards can now be combined. Just put each code, one after the other, in your basket.
Take a look at our “our workshops” page, I'm sure you'll find one to suit, and by applying the filters you can specify your search 😉
If you have any questions, please feel free to contact us via our chatbox or by email at hello@wecandoo.com
See you soon!
Wecandoo team