Wello only supports USDC deposits on the BNB Chain (BSC network). If you’ve accidentally sent a different token (like USDT, BUSD, etc.) or used an unsupported network, the funds will not appear in your wallet.
Can I recover the funds?
Yes — in most cases, you can recover unsupported tokens by manually exporting your Wello wallet to a third-party wallet that supports custom tokens.
How to recover tokens sent in error:
Open the Wello app
Go to Profile > Wallet Settings > Export Private Key
⚠️ Make sure to store your private key securely and never share it
Open a trusted third-party wallet like MetaMask
Switch the wallet to the BSC network
Import your Wello wallet using the private key
You should now see the unsupported token (e.g., USDT)
Transfer the token to a wallet or platform that supports it
🔐 Stay Secure
Never share your private key — Wello will never ask for it
Only export your wallet on a secure, trusted device
Wello cannot recover funds sent using unsupported tokens or networks