If you're seeing an error like "Unable to run photo session" while trying to complete identity verification (KYC), here are quick solutions you can try depending on your device.
📱 For iOS Users
✅ Solution 1: Enable Camera Permissions
It's possible that camera access is disabled for the Wello app.
Go to your iPhone Settings
Scroll down and tap Wello
Tap Camera
Toggle the switch to On
This allows the app to access your camera when needed.
↺ Solution 2: Restart & Retry
If camera access is already enabled and you're still getting the error:
Close the Wello app completely
Restart your iPhone
Open the Wello app again and try your verification process once more
🤖 For Android Users
✅ Solution 1: Enable Camera Permissions
Make sure camera access is granted to Wello:
Go to your Android Settings
Tap Apps > Wello
Tap Permissions
Tap Camera and choose Allow
↺ Solution 2: Restart & Retry
Close the Wello app
Restart your Android device
Open the app again and try the KYC process