Troubleshooting and Support
Need additional help?
8 articles
How do I contact Wello if I have an issue?
My payment was declined. What should I do?Learn why your payment may be declined and what steps to take if your card or payment method isn't working.
Camera Not Working During KYCReceiving "Unable to run photo session" message?
How do I know I'm using the latest version of Wello?Find out how to check if you're using the latest version of the Wello app for the best experience.
Can I use Wello while connected to a VPN?
What should I do if my transfer fails?
What are Wello's support hours?Learn more about Wello's customer support hours, response times, and how to get help when you need it.
Why is "Credit/Debit Card" option unavailable to me?Find out why credit/debit card option might not appear in your Wello app and how to check if it's supported in your country or by your bank,