We understand how important it is to have accurate, reliable, and timely account information. Account connections are a crucial part of your WeMoney experience, and we're committed to making them as seamless as possible.
Our approach
While many connection issues occur between our data providers (Yodlee Envestnet and Mastercard Finicity) and financial institutions, we recognise that these issues ultimately affect your experience with WeMoney. That's why connection reliability is one of our top priorities.
How we're working to improve
We partner closely with our data providers to:
Report and investigate connection issues promptly
Advocate for support of the most requested financial institutions
Continuously improve the connection experience as WeMoney grows
Our team is dedicated to enhancing connectivity by working on quicker issue diagnosis, clearer guidance when disconnections occur, and better transparency around connection issues.
What you can do
If you experience connection issues with your accounts, please reach out to our support team at hello@wemoney.com.au or the chat feature. Your feedback helps us work with our data providers to prioritise fixes and improvements.