What would be considered a 'good score' is a commonly asked question and it's natural to want to know 'do I have a problem in my team?'. 

If your average scores are all around 50% or below, then that would suggest some problems and an investment of time and focus is required. However, try to look at the data as a whole and the areas that score lowest, regardless of what those scores are.

It's also important to take account of factors you know may have recently affected that team. Perhaps a significant change in management, a merging of teams, instability in your industry, etc.

Ok, that makes sense, but you'd still really like to just know what score is good, bad or in-between. Here's what we would say:

  • Doing good - 80% or higher. It's highly unlikely for any team to score 100%. Even in the perfect role there are usually always some areas of improvement. If your score is exceeding 80% then generally speaking things are looking good. But do check your lowest score (the line graph). This may point to problems with a small number of the team.

  • Things are ok - 67% to 79%. This is the middle ground. No need to panic. Clearly there are some areas for improvement, but overall this is a reasonable score. Check the highest and lowest scores, how big is your team?

  • Attention needed - 66% or lower. On average, respondents in this area spend at least a third of the time with some sort of problem. That's likely to be having a material impact on happiness, engagement and productivity. Not only will this be problematic for the business, but also your people are probably carrying a burden that could be affecting their personal lives.

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