đ˘ Step Recorder
How it works:
Automatically captures each click, keystroke, or form entry and converts it into step-by-step instructions with screenshots. Often adds arrows, highlights, and sometimes even text annotations automatically.
Best used when:
You want structured, repeatable SOPs: The audience needs a clear âfollow these exact stepsâ guide.
Your process is software-focused: Web apps, CRMs, internal toolsâespecially when the user interface might be updated frequently.
The user might follow without supervision: the step recorder produces a scannable, visual document thatâs easy to skim.
â Pros:
Editable after capture.
Easy to maintain.
Can export to docs, PDFs, or embed in LMS/knowledge bases.
Text + visuals = searchable, accessible documentation.
â Cons:
Less immersive or engaging for complex decision-making.
Limited for processes that involve non-digital tasks or nuanced interactions.
May feel âdryâ for training purposes.
Typical examples:
Onboarding new employees into Salesforce or HubSpot
Setting up an internal software workflow
Repetitive data-entry processes
âśď¸ Screen Recorder
How it works:
Records video of your screen and optionally your audio. Shows exactly what you do in real time.
Best used when:
You want context, nuance, or explanation: Great for showing why youâre doing something, not just how.
Processes involve judgment calls or complex decision-making: e.g., âDecide which client to prioritizeâ or âInterpret these results before proceeding.â
Youâre training people rather than documenting for reference: Video feels more personal and engaging.
Non-linear or exploratory processes: Some processes arenât strictly step-by-step, or the steps vary depending on context.
â Pros:
Engaging, easy to watch.
Captures real-time interaction and context.
Good for training sessions and asynchronous onboarding.
â Cons:
Longer to update or edit
It can be overwhelming if used for very long SOPs.
Typical examples:
Product demos or walkthroughs
Customer support training
Quick Decision Guide
Criteria | Step Recorder | Screen Recorder |
Purpose | Referenceable SOP, repeatable steps | Training, context, explanation |
Audience | Needs text + visuals | Learners who need to see and hear |
Complexity | Linear, repeatable, digital | Non-linear, judgment-heavy, multi-system |
Update frequency | High â easy to maintain | Harder to update |
Output | Text + annotated screenshots | Video with narration |
Engagement | Medium | High |
đĄ Rule of thumb:
Use Step Recording for âdo this exact thingâ tasks.
Use Video Recording when showing âthis is how and why we do it.â