Skip to main content

What to Do If You Forget Your Username or Password?

Learn how to quickly recover your credentials and regain access to your account.

Freddy avatar
Written by Freddy
Updated over 3 weeks ago

Losing access to your account can be frustrating, but regaining it is a straightforward process. Whether you have forgotten your password or your username, this guide will walk you through the steps to get back into your account quickly.

Below, you’ll find clear instructions for both scenarios.


Forgot Password?

If you’ve forgotten your password, you can reset it by following these steps:

  1. Click "Forgot Your Password?"

  2. Enter Your Registered Phone Number

    • Provide the phone number you used when registering your account.

  3. Verify Via SMS

    • You’ll receive a confirmation text message. Enter this code on the next screen.

  4. Reset Your Password

    • Once verified, you’ll be prompted to create a new password.


Alternative Steps for a Lost Phone Number

If you no longer have access to the phone number linked to your account, follow these steps instead:

  • Contact Support

    • Start a Live Chat or email the support team at the provided support address.​

  • Verify Your Identity

    • To protect your account, customer support will ask you to confirm your identity. Be ready to provide a valid ID or personal details.​

  • Provide a New Number

    • Submit your updated mobile number to the support team.​

  • Confirm the New Code

    • You’ll receive a new SMS code on the updated number. Confirm this while still on Live Chat or send the code via email if you’re not in chat.​

  • Phone Number Updated

    • Once verified, your number will be updated in the system, allowing you to reset your password.


Forgot Username

If you’ve forgotten your username, there are easy ways to recover it.

  1. Remember, Your Username Is Your Email

    • Most platforms use your registered email address as your username.

    • Check the email address you commonly use to access the platform.

  2. Contact Support for Assistance

    • If you can’t remember the email address you registered with, reach out to customer support via Live Chat or email at the platform’s support contact.

    • The support team will assist you with recovering the email linked to your account.


Final Tips

To avoid future login issues, consider these best practices:

  • Save your updated login credentials in a secure password manager.

  • Keep your email address and phone number on file up to date.

By following the steps outlined above, you can effortlessly regain access to your account and resume your experience on the platform.

Did this answer your question?