At our casino, we offer several secure and convenient ways to withdraw your funds. However, to comply with regulations and ensure your account’s safety, all withdrawals must follow the closed-loop policy. This means funds must be returned to the same payment method you used to deposit—wherever technically possible.
Closed-Loop Withdrawal Policy
To protect your account and meet regulatory standards:
Funds must be withdrawn to the same method used for deposit
If that method doesn’t support withdrawals (e.g., some cards or vouchers), the money will be sent to a linked bank account
Note: Attempting to use a different method may result in delays or a failed withdrawal.
Available Withdrawal Methods
Method | Type | Notes |
Visa / Mastercard | Credit/Debit | Mastercard not supported for withdrawals in Finland, Norway, NZ, Canada |
Bank Transfer | Withdraw only | Used when other methods are unavailable; takes 1–3 business days |
Skrill / Neteller | E-wallet | Withdraw back to same wallet used for deposit |
MiFinity / EcoPayz / MuchBetter | E-wallet | Must match deposit wallet |
RapidTransfer | Bank | Withdraw to same source as deposit |
Trustly / Euteller / Brite / Truelayer | Bank | Only to original account; Trustly VIP-only in some regions |
Country-Specific Withdrawal Rules
Some regions have restrictions on certain methods. Below are key exceptions:
🇫🇮 Finland
Mastercard withdrawals not available
Paysafecard (PSC) withdrawals go to MyPaysafe (if supported) or a linked bank account
🇳🇴 Norway
No credit card withdrawals
Use Payoro or MiFinity
🇨🇦 Canada (Outside Ontario)
Most credit cards can’t process withdrawals
A failed withdrawal attempt must be recorded before bank transfer is allowed
🇨🇦 Ontario
Withdrawals must go to a verified bank account linked to the card
🇳🇿 New Zealand
Same rules as Canada regarding credit cards
Siru / Prepaid Cards
Deposits only, not eligible for withdrawal
Must withdraw to a bank account linked to the deposit source
Important Notes
Minimum withdrawal amount: €20 (or local currency equivalent)
Processing times:
E-wallets: Usually instant
Bank transfers and credit/debit cards: 1–3 business days
You’ll be notified if KYC verification is required before your withdrawal can be processed
Need Help with Withdrawals?
If you’re unsure which method to choose, or need assistance tracking your funds, contact our Support Team:
Live Chat: 24/7
Email: support@wheelz.com
Terms & Conditions
For full withdrawal guidelines and verification policies, refer to the Terms and Conditions.