Using someone else’s card, bank account, e-wallet, or PayPal to fund your gaming account is not permitted. This rule protects you from fraud, prevents chargebacks, and helps the platform meet KYC/AML regulations. Below you’ll find clear do’s & don’ts, edge-case guidance (joint accounts, authorized user cards, etc.), and exactly how to fix things if a third-party method was used by mistake.
What’s the rule?
Use only payment methods in your own legal name. The name on the payment method must match the name on your gaming account.
Closed-loop withdrawals apply. Payouts are sent back to the same method used to deposit—wherever technically possible.
No third-party methods. A partner’s card, a friend’s bank, an employer’s account, or a relative’s e-wallet is not allowed.
No “pass-through” or proxy payments. You can’t move funds via someone else’s account and then withdraw to yours.
Why this matters (KYC/AML):
Third-party payments create ownership conflicts, increase chargeback/fraud risk, and can breach anti-money-laundering laws. To keep your balance safe and withdrawals smooth, the platform must verify that you own the deposit method.
Step-by-step: How to stay compliant
Before you deposit
Check the name. Ensure the card/account/e-wallet shows your legal name (spelling/diacritics should reasonably match).
Use consistent details. Same name, email, and phone across your gaming profile and payment wallet wherever possible.
Prefer methods that support withdrawals. This avoids delays from rerouting via bank transfer under closed-loop rules.
If you already deposited with a third-party method
Stop new deposits with that method immediately.
Do not try to withdraw until Support reviews the case (third-party withdrawals are blocked).
Contact Support (Live Chat or email). Provide:
Your full name and registered email
Deposit details (date, amount, last 4 digits/card brand or wallet ID)
A brief note: “Accidental third-party deposit; please advise next steps.”
Follow the verification request. Typical outcomes:
The platform reverses the deposit back to the original source (where possible), or
Funds are held pending review; you may be asked for documents to prove ownership or to return funds to the source.
Add a valid method in your name and, after approval, continue as normal.
Heads-up: Winnings tied to a third-party deposit may be withheld pending verification. Bonuses linked to ineligible deposits may be voided under standard bonus terms.
Important terms
Closed-loop withdrawals: Payouts return to the deposit method used (in order of usage, if multiple). If a method can’t accept withdrawals (e.g., some prepaid cards/vouchers), a withdrawal to your verified bank account is used instead—not a third party’s.
Authorized-user cards: Only acceptable if the card clearly lists your name and you can prove ownership/authorization if asked (e.g., statement showing your name).
Joint bank accounts (two names): Usually acceptable if your name appears on the statement. Be prepared to upload a recent statement showing both names and the IBAN/account number.
Business/employer accounts: Not allowed for consumer gaming accounts.
E-wallets/PayPal: Must be the same personal wallet you own and used to deposit. Email/name must match your gaming profile.
Name changes: If your legal name changed, update your profile and be ready to supply proof (e.g., marriage certificate, legal name-change document).
Chargebacks & fraud: Third-party payments often trigger compliance reviews and can lead to account restrictions until resolved.
Data checks: The platform may compare device/IP/payment fingerprints to detect third-party usage.
Quick fixes: Set up a valid payment method
Remove saved third-party methods from the Cashier/Wallet.
Add a method in your name (card, bank, or e-wallet).
Verify on request:
Photo ID (valid, in date)
Bank/Wallet proof (statement/screenshot showing your name & account number/email)
Address proof (utility/bank statement, last 90 days)
Once approved, deposits and withdrawals will process faster with fewer checks.
FAQs
Q: Can I use my partner’s card to deposit?
A: No. Only methods in your own name are permitted.
Q: I used my spouse’s bank by mistake—what now?
A: Stop using it and contact Support. Expect the amount to be reversed to the original source or held while ownership is verified.
Q: Are joint accounts allowed?
A: Yes, if your name appears on the account. Provide a recent statement showing both names.
Q: I’m an authorized user on a card—can I use it?
A: Only if the card shows your name and you can prove authorized use (statement with your name).
Q: Can I withdraw to a different account than I deposited with?
A: No. Closed-loop rules apply. If the original method can’t receive payouts, withdrawals go to your own verified bank account.
Q: My e-wallet email differs from my account email—okay?
A: It’s best they match. If they don’t, you may be asked to verify wallet ownership before payouts.
Q: What happens to winnings from a third-party deposit?
A: They may be held pending review; ineligible bonuses can be voided per terms.
Q: Can Support “make an exception”?
A: For security and compliance reasons, exceptions to third-party payment rules are not granted.
Need help?
If you think you used a third-party method or you’re unsure whether your payment qualifies:
Live Chat: 24/7
Email: support@wheelz.com
Tip: Contact early. Early disclosure + quick documents = faster resolution and smoother withdrawals.