Detailed Guide: How the Bonus System Works at Online Casinos
Bonuses are a major part of the online casino experience, adding excitement, extra value, and rewards as you play. This guide explains in clear, detailed steps how bonuses work, how to use them effectively, and what important conditions apply—perfect for first-time players or anyone wanting to understand their bonus balance.
How Does the Bonus System Work?
Online casinos often use a gamified bonus system to keep players engaged:
As you place bets or play games, you fill a progress bar or level meter.
When you complete the level, you receive a reward, such as Free Spins, bonus money, or special offers.
Bonuses are automatically allocated by the system—customer support cannot add or adjust these bonuses manually.
How to Earn and Claim Bonuses
Automatic Allocation:
Bonuses are tied to your gameplay and system triggers. Once you level up, the system automatically credits the bonus.Marketing Consent Required:
Ensure you’ve enabled marketing consent in your account settings. Without it, you may miss out on offers, updates, or exclusive promotions.Check the Promotions Page:
Stay up to date by regularly checking the promotions section for current campaigns and weekly deals.VIP Player Offers:
If you are part of the VIP program, you can request additional bonuses through your VIP manager or the VIP department. These are assessed case by case, and you’ll be notified via email.
How Bonus Money Is Used in Play
Real Money Always Used First:
When you place a bet, the system deducts real money before bonus money.For example:
If you have €50 real money and €20 bonus money, the wager will come from the €50 first.
Switch to Bonus Funds:
Once your real money runs out, the system automatically switches to bonus funds.Winnings with Bonus Money:
Any winnings made while using bonus money stay as bonus funds until the wagering requirements are fully met.
Wagering Requirements and Progress Tracking
Casino Bonuses:
Standard bonuses usually have a 35x wagering requirement.For example, if you receive a €10 bonus, you must wager €350 before the bonus can be converted into withdrawable real money.
Sports Bonuses:
Sports bonuses typically carry a lower 6x wagering requirement.Eligible Wagers:
Only bets made with bonus funds contribute to meeting the wagering requirement—real money bets do not count toward this target.Check Your Progress:
You can monitor your bonus progress anytime in the Bonuses section under My Profile in your account dashboard.
Forfeiting and Withdrawing Bonus Funds
Forfeiting a Bonus:
If you choose to cancel or forfeit a bonus after using it, you may not recover the real money that was linked to that bonus, depending on how much has already been used.No Guaranteed Exceptions:
While some exceptions may apply, they are not guaranteed and are reviewed on a case-by-case basis.
Key Takeaways
Bonuses are automated, based on your gameplay and promotional participation.
Real money is always used first before dipping into bonus funds.
Wagering requirements (usually 35x for casino, 6x for sports) must be met before converting bonus money to cash.
Always enable marketing consent and check the promotions page to stay informed about new offers.
Need Help or Have Questions?
If you need help understanding or managing your bonuses, or if you face an issue:
Live Chat: Instant help, 24/7
Email: support@wheelz.com
Our support team is happy to assist you with bonus questions, wagering progress, or technical concerns.