Understanding Bonuses and Rewards: A Complete Guide
Bonuses and rewards are central to the experience, offering players extra value, Free Spins, and bonus funds. If you notice that you’re not receiving expected bonuses or rewards, this guide will walk you through the possible reasons, solutions, and when to contact support for further help.
Types of Bonuses and Rewards You May Encounter
Bonus Activation Requirements and Eligibility
Ensuring smooth activation of bonuses often involves understanding system requirements and taking required actions like enabling marketing consent and properly initiating bonuses during deposits.
Deposit Bonuses & Free Spins
Automatically added bonuses based on the terms of your deposits.
Example: Deposit €50, get €50 bonus + 50 Free Spins.
Check the promotions page regularly for updated weekly offers.
VIP & Loyalty Rewards
Tailored bonuses for VIP or loyal players, often based on account activity.
May include cashback, reload offers, or exclusive Free Spins.
Level-Based Rewards
Earned by progressing through levels on the platform, unlocking rewards as you go.
How to Make Sure You’re Eligible for Bonuses
Enable Marketing Consent
Bonuses like welcome offers or deposit-linked rewards often necessitate the proper enabling of marketing preferences at the time of deposit.
Go to My Account → Settings → Enable marketing communications.
Without consent, you may miss exclusive email or SMS offers.
Check the Promotions Page
Visit the Promotions or Offers section to view the latest available bonuses.
Monitor Your Email or SMS
Special offers may be sent to your inbox. Check spam or promotions folders too.
Troubleshooting Bonus and Reward Issues
Understanding Expanded Troubleshooting Scenarios
Players facing delayed bonuses or expired rewards can explore specific troubleshooting steps such as ensuring timely deposits and confirming promotional balance in their account.
If you are not seeing or receiving expected bonuses, follow these steps:
Clear Browser Cache and Cookies
This can resolve display issues or outdated information.
Try a Different Browser or Device
Sometimes switching browsers or using a mobile device can fix the issue.
Restart Your Browser
A fresh session may clear up any display glitches.
Understanding VIP and Loyalty Rewards
Contact Your VIP Manager or Support
VIP players can reach out for personalised offers or to ask if higher-value rewards are available.
Understand the Bonus Conditions wagering conditions are vital, and progress or tracking under "My Bonuses" ensures clarity to prevent wrongful assumptions.
Bonus amounts and conditions are often determined by the system and may be linked to recent gaming activity.
What to Do if Bonuses Still Seem Incorrect?
If rewards seem disproportionate or are missing despite following the steps above:
Contact Customer Support
Reach out via Live Chat or Email: support@wheelz.com.
Provide details about the missing bonus, your account email, and any relevant screenshots.
For VIP Players
Contact your dedicated VIP Manager for priority assistance.
Related Help Topics
How to Enable Marketing Preferences for Bonuses
How to Navigate the Promotions Page Effectively