Step-by-Step Guide: Permanently Closing Your Casino Account
If you’ve decided you no longer want to keep your casino account active, here’s exactly how to request a permanent closure in a secure and responsible way.
Contact Customer Support
Permanently closing your account cannot be done directly via the website.
To close your account:
Email the support team at: support@wheelz.com
Clearly state that you want to permanently close your account.
Include your reason for closure (optional but helpful for improving services).
Important to Know
Once your account is permanently closed, you will not be able to reopen it.
In most cases, you cannot open a new account on the same platform in the future.
This policy helps protect responsible gaming, platform security, and regulatory compliance.
Alternative: Need a Short Break?
If you are considering closure because of gaming fatigue or personal reasons, you might want to explore:
Cooling-off periods
Temporary self-exclusion tools
These allow you to pause your account temporarily without permanent closure. Contact support for details.
We’re Here to Help
If you have any concerns or want guidance on which option is right for you:
Live Chat — Available 24/7
Email: support@wheelz.com
Our team is committed to helping you make the best choice for your needs.
Thank You
Thank you for being part of our gaming community. We respect your decision and wish you all the best — you’re always welcome back if you choose to return in the future.