If you feel your gambling is becoming a concern or you simply want to take a break, you can activate Self-Exclusion — a tool that blocks access to your account for a defined period.
How to Activate Self-Exclusion
Option 1: Through Your Account
Log into your account
Go to My Account > Limits
Select Self-Exclusion and choose your desired duration
Option 2: Via Customer Support
Contact our team through Live Chat or Email
Request a specific exclusion period
You'll receive confirmation once it's applied
Self-exclusion activated through Customer Support does not take effect immediately. It will be applied after confirmation from our team.
Duration Options
You can set definite exclusion periods (e.g., 24 hours, 7 days, 1 month)
For indefinite exclusions, reinstatement will only be considered after 7 days and is subject to approval
During the Exclusion
You will be logged out immediately (if initiated from your account)
You will not be able to log in, deposit, or play
Marketing communications will be disabled
What About My Funds?
You can still request withdrawals of any available balance. Contact our support team during your exclusion period to do so.
Ending or Extending Your Self-Exclusion
After the period ends, your account will automatically reactivate
You'll receive tools for setting personal limits and responsible gaming tips
Want to extend the exclusion? Contact Customer Support before your time ends
Privacy Matters
Your self-exclusion details are handled confidentially and securely, accessible only to authorized personnel and in compliance with privacy regulations.
Still Have Questions?
Our Support Team is here to help:
Live Chat (24/7)
Email: support@wheelz.com