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How to Resolve Game Access Issues at Wheelz

Trouble opening a game at Wheelz? Follow these quick steps to resolve access issues caused by browser, device, or location settings.

Freddy avatar
Written by Freddy
Updated over 3 months ago

Why Won’t My Game Load?

If a game doesn’t start when you click on the thumbnail in the Wheelz lobby, it’s likely due to browser settings, device compatibility, or network restrictions. This article will guide you through resolving the issue—quickly and efficiently.


Step-by-Step Troubleshooting Guide

Start with these recommended checks:

1. Restart Browser and Device

  • Close and reopen your browser (Chrome, Safari, Edge, etc.)

  • If that fails, restart your device

2. Clear Cache & Cookies

  • Clear browser cache and cookies to remove stored data that may be causing conflicts

3. Check Browser & Device Updates

  • Ensure both browser and operating system are fully up to date

4. Try a Different Browser

  • Some browsers perform better than others depending on your system

5. Review Flash Support (for older games)

  • Some legacy games may require Flash, which is unsupported on mobile and most modern browsers

  • Wheelz has migrated most games to HTML5, but Flash incompatibility may still impact older titles


Additional Diagnostic Questions

If you're still experiencing issues, check the following:

  • Is the game available in your country?
    Some games are geo-restricted due to licensing.

  • Are you using a VPN?
    Wheelz does not support VPN use. Disable it to resolve region mismatches or authentication blocks.

  • What error message do you see?
    Take note of any on-screen error and provide this when contacting support.

  • Can you replicate the issue on another device or browser?
    If it works elsewhere, the problem is likely local to your original setup.

  • Are other games from the same provider loading?
    If only one provider’s games fail, it could be a provider-specific issue.


Still Not Working?

If all else fails, please contact Wheelz Support for assistance. Provide the following:

  • Game title

  • Your location (country)

  • Screenshot of any error message

  • Browser and device details

  • Confirmation of whether a VPN was in use

We’ll investigate and help you get back to the fun.


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