Why Won’t My Game Load?
If a game doesn’t start when you click on the thumbnail in the Wheelz lobby, it’s likely due to browser settings, device compatibility, or network restrictions. This article will guide you through resolving the issue—quickly and efficiently.
Step-by-Step Troubleshooting Guide
Start with these recommended checks:
1. Restart Browser and Device
Close and reopen your browser (Chrome, Safari, Edge, etc.)
If that fails, restart your device
2. Clear Cache & Cookies
Clear browser cache and cookies to remove stored data that may be causing conflicts
3. Check Browser & Device Updates
Ensure both browser and operating system are fully up to date
4. Try a Different Browser
Some browsers perform better than others depending on your system
5. Review Flash Support (for older games)
Some legacy games may require Flash, which is unsupported on mobile and most modern browsers
Wheelz has migrated most games to HTML5, but Flash incompatibility may still impact older titles
Additional Diagnostic Questions
If you're still experiencing issues, check the following:
Is the game available in your country?
Some games are geo-restricted due to licensing.Are you using a VPN?
Wheelz does not support VPN use. Disable it to resolve region mismatches or authentication blocks.What error message do you see?
Take note of any on-screen error and provide this when contacting support.Can you replicate the issue on another device or browser?
If it works elsewhere, the problem is likely local to your original setup.Are other games from the same provider loading?
If only one provider’s games fail, it could be a provider-specific issue.
Still Not Working?
If all else fails, please contact Wheelz Support for assistance. Provide the following:
Game title
Your location (country)
Screenshot of any error message
Browser and device details
Confirmation of whether a VPN was in use
We’ll investigate and help you get back to the fun.
Get Support
Need personalised help?
Use Live Chat
Email: support@wheelz.com