Step 1: Create a New Automated Question
Navigate to:
Automations > Question Bot > Create Question.Add a New Question
Type the frequently asked question you'd like to automate.
Write the Automated Answer
Provide the answer that will be shown to customers when they ask the question.
Select Channels
Select the channels (e.g., chat, email) where this automation should be active.
Save the Automated Response
Click Save Automated Response to activate the automation.
Step 2: Edit Question: Add Question Variants
To ensure the bot catches different ways customers might ask the same thing, you can add multiple question variants.
Click on Edit Question
This allows you to expand on the original question.
Enter Variants
Add different phrasings for the same question.
Example:
“What time are you open?”
“What are your business hours?”
“Are you open on weekends?”
Adjust Tolerance
Choose how closely a customer's question must match to trigger the bot.
High tolerance (Exact match): Only exact phrasing will trigger the bot.
Low tolerance (More flexible): Similar questions will also trigger the automation.
Save the Variants
Click Save Automated Response to update.
Additional Notes
You can create as many automated questions as you need.
Automations can be turned on or off at any time.
You can edit questions, answers, and variants whenever necessary.