Why it matters
Usage reports help you understand how messaging volume and Whippy credits are being used across your organization. Use this report to monitor overall message activity, compare SMS and MMS usage, review inbound and outbound volume, and see which users or channels are driving usage.
Key Concepts
Total Credits: The total number of Whippy credits used for sent and received messages.
Total Messages: The total number of unique messages sent and received.
Avg. Credits per Message: The average number of credits used per message.
SMS vs MMS: A breakdown of credit and message usage by SMS and MMS message type.
Outbound vs Inbound: A breakdown of credit usage by sent and received messages.
Messages by User: A table showing usage by team member.
Messages by Channel: A table showing usage by channel.
Built-in Usage Charts and Tables
The Usage report includes the following built-in views:
Messaging Overview: Summary cards for Total Credits, Total Messages, and Avg. Credits per Message.
SMS vs MMS: Summary cards for SMS credits, SMS messages, average SMS credits per message, MMS credits, MMS messages, and average MMS credits per message.
Outbound vs Inbound: Summary cards showing total, outbound, and inbound credits across SMS and MMS.
Total Credits by Day: A chart showing credit usage over time.
Messages by User: A sortable table showing each user's Total Credits, Total Messages, and Avg. Credits per Message.
Messages by Channel: A sortable table showing each channel's Total Credits, Total Messages, and Avg. Credits per Message.
Step-by-Step: View Usage Reports
Open Reports.
Select Usage.
Choose the date range you want to review.
Use the channel filter to narrow the report to one or more channels.
Review the summary cards at the top of the report.
Switch between Messaging Overview, SMS vs MMS, and Outbound vs Inbound to compare usage by message type and direction.
Review Total Credits by Day to identify usage trends over time.
Open Messages by User to compare usage by team member.
Open Messages by Channel to compare usage by channel.
Filter Usage Reports
You can filter Usage reports by:
Date range: Review usage for a specific reporting period.
Channel: Limit the report to one or more selected channels.
The selected filters update the summary cards, chart, and usage tables.
Export Usage Data
Usage charts and tables include export options where available. Use exports when you need to share usage data, review it outside Whippy, or compare reporting periods in a spreadsheet.
Tips and Best Practices
Use Total Credits by Day to spot unusual spikes in messaging volume.
Use Messages by User to understand which team members are sending the most messages.
Use Messages by Channel to compare usage across phone numbers, inboxes, or messaging channels.
Compare SMS vs MMS when investigating higher credit usage, since MMS messages can use credits differently than SMS.
Review Outbound vs Inbound to understand whether usage is mostly driven by sent messages or received replies.
Troubleshooting
Issue | Possible Cause | Fix |
Usage looks higher than expected | MMS, longer messages, or high-volume channels may be using more credits | Review SMS vs MMS and Messages by Channel |
A user does not appear in Messages by User | The user may not have sent messages during the selected period | Expand the date range or clear channel filters |
A channel does not appear in Messages by Channel | The channel may not have usage in the selected period | Expand the date range or check a different channel |
The chart shows no data | The selected date range or channel filter may not contain usage | Clear filters or choose a broader date range |
Exported data does not match what you expected | Filters may still be applied | Confirm the selected date range and channel filter before exporting |