What Settings Do
AI Agent settings control the voice, speed, responsiveness, and accuracy of your agent. By adjusting these options, you can make the AI sound more natural, handle calls more effectively, and better match your business needs.
The settings are flexible, whether you’re running a staffing agency screening calls, a law firm intake line, or a QSR drive-thru agent, you can fine-tune the experience.
Key Agent Settings
1. Language Support
Select a single language or enable multi-language support (English, Spanish, French, German, Hindi, Russian, Portuguese, Japanese, Italian, Dutch, and 100+ languages).
Useful if you serve diverse customer bases.
2. Vocabulary Specialization
Choose a vocabulary domain for better recognition (e.g., General, Medical).
Helps the agent understand industry-specific terms.
3. Speech to Text Mode
Accurate: Best for interviews, legal intake, or detailed answers.
Fast: Best for quick transactions like drive-thru ordering.
4. Denoising
Removes background noise for clearer calls.
Options include noise cancellation and background speech filtering.
Ideal for noisy environments (e.g., drive-thru, warehouses).
5. Voice Settings
Select Voice: Choose a preset voice (e.g., “Chloe”).
NOTE: Updating the voice of your agent will not automatically update the name it refers to itself as in the "Begin Message" set in the Agent Instructions.
Voice Temperature: Controls stability.
Lower = more consistent tone.
Higher = more variation in sound.
Voice Speed: Adjust how quickly the agent speaks.
Lower = slower, clearer speech.
Higher = faster, efficient conversations.
6. Responsiveness & Interruptions
Responsiveness: Controls how quickly the agent replies.
Interruption Sensitivity: Adjusts how easily the caller can interrupt the AI.
Lower = AI keeps talking until finished.
Higher = AI pauses more often, useful in conversational settings.
7. Reminders & Delays
Enable Backchannel: Lets the AI use “uh-huh” or “I see” while listening.
Reminder Trigger Frequency: How often (in milliseconds) the agent nudges the user to respond.
Reminder Max Count: Number of times it will remind.
Begin Message Delay: Time delay before the beginning message plays.
8. Call & Chat Limits
Max Call Duration: Maximum call length (in milliseconds).
Max Chat Duration: Maximum chat session length.
9. Ambient Sound & Keywords
Ambient Sound: Add a background effect (e.g., call center).
Ambient Sound Volume: Adjust loudness of background sound.
Boosted Keywords: Force certain words to be recognized (e.g., your business name, product names).
Pronunciation Guide: Teach the AI to pronounce specific names/terms correctly.
10. Voicemail Actions
Decide what happens if the AI reaches voicemail:
No Message (Hang Up)
Leave a Custom Voicemail
Best Practices
For staffing agencies, keep accuracy high and add recruiting-specific keywords.
For restaurants, increase responsiveness and allow quick interruptions.
For law firms, enable denoising and use a slower, professional-sounding voice.
Review call summaries and transcripts weekly to fine-tune settings.
Troubleshooting
Agent mishears terms? Add them under Boosted Keywords.
Voice sounds too robotic? Lower Voice Temperature and slow down Voice Speed.
Customers interrupt but AI keeps talking? Increase Interruption Sensitivity.
Background noise issues? Enable Denoising or test with different microphones.