Why it matters
Managing channel access ensures each user can only view and use the channels relevant to their role. This maintains privacy, reduces errors, and keeps your workspace organised.
Key Concepts
Channel access: The specific channels a user is permitted to view and send messages from.
Organisation settings: The area where user permissions and access controls are managed.
Select all: A quick option that grants a user access to every available channel.
Step-by-Step: Update a User’s Channel Access
Go to Settings.
Open Organisation settings.
Locate the user whose channel access you want to update. Use the search bar or scroll through the list.
Open the Channel access dropdown.
Select the channels you want the user to access using the checkboxes.
Use Select all if you want to grant access to every channel.
After selecting or updating permissions, confirm the change.
Look for the green success banner that reads User update successful.
Tips and Best Practices
Review a user’s responsibilities before adjusting channel access.
Use Select all only when the user requires full access.
Make updates during low-activity periods to avoid disrupting workflows.
Troubleshooting
Issue | Possible Cause | Fix |
Cannot find the user | Large user list or incorrect spelling | Use the search bar to locate the user quickly |
Changes do not save | Required fields or permissions not updated correctly | Reopen the user settings and reapply the access changes |
No success banner appears | Update did not register | Refresh the page and try updating the permissions again |